What are the responsibilities and job description for the Guest Services Lead position at Pirates Voyage Myrtle Beach?
Pirates Voyage Dinner and Show is looking for an individual who is detail oriented and has a passion for customer service to be our next Guest Services Lead.
Purpose of position: To provide outstanding customer service while assisting with reservations. The position also involves assisting the ticket sales staff and with other duties at manager's request.
Responsibilities:
- Perform duties of the Guest Services Manager in their absence and assist Guest Services Managers as directed.
- Supervise employees in the ticket sales department and carry out supervisory responsibilities
- Coordinate with all departments to ensure a high quality experience for guests.
- Maintain an ethical environment among employees that is always beyond reproach.
- Must be able to successfully resolve guest complaints
- Must maintain a regular and reliable level of attendance at the job.
Requirements:
- Computer skills; experience in Word/Excel is a plus
- Strong communication skills
- Phone skills
