What are the responsibilities and job description for the Guest Services / Box Office Agent position at Pirates Voyage - Panama City?
We have full time and part time positions available in our Guest Services Department. On the job training provided.
PURPOSE OF POSITION: To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
- Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.
- Must have excellent telephone presentation skills for guest contact, must have "sale-ability".
- Must be willing to cross train in all areas of the guest service department.
- Adhere to all rules and regulations governing the handling of money and security.
- Report to work as scheduled and take meal breaks as assigned on a timely basis.
- Attend scheduled meetings.
- Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.
- Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.
- Understand and promote the goals of Guest Service.
- Must work at a rapid pace.
- Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
- Must help in other areas/departments as requested by management.
- Must maintain a regular and reliable level of attendance at the job.
