What are the responsibilities and job description for the Account Manager position at Piscataqua Landscaping & Tree Service, LLC?
Description
Piscataqua Landscaping & Tree Service, established in 1979, has been known for our dedication to quality and service to a range of customers from Southern Maine to Northern Massachusetts — and all along the New Hampshire Seacoast and Lakes Region. For us, it’s all about the people. We strive to hire the best, and we train you to stand up for all that we believe in. To take care of our hardworking employees, we offer you one of the most extensive benefits packages in the landscape industry. We are always searching for the best talent in the industry. If you would like to join our team of professionals and make a positive change in your career, we want to talk to you today!
We are seeking a dedicated and experienced Account Manager to join our team. The ideal candidate will have a passion for the outdoors, outstanding customer service skills, and the ability to lead and manage a team effectively. As an Account Manager, you will be responsible for overseeing the creation of quality work in a safe, courteous, and structured manner with the goal of meeting estimated hours and exceeding the client’s expectations.
Responsibilities include:
- Manage and lead a team of employees with various skills and responsibilities
- Ensure completion of all duties in a professional manner, meeting Piscataqua’s standards
- Oversee the overall professional, quality, and quantity of work performed by the team
- Maintain outstanding customer service skills and build strong relationships with clients
- Develop and implement strategies to increase sales and profitability
- Monitor and manage project budgets and timelines
- Ensure compliance with all safety regulations and company policies
Requirements
- Strong customer service background and excellent interpersonal skills are a must
- Ability to answer a high volume of calls and/or emails daily from clients, crew members and vendors regarding work being performed or future projects
- Manages all crew members and subcontractors in a positive and productive manner through clear communications and expectations
- Operates all company equipment productively and safely
- Ensures that all job sites and properties are maintained in a neat and organized manner. Reports and documents any problems observed or encountered to the :Lakes Region Branch Manager
- Completes paperwork/daily logs on schedule and is available for any questions from the office staff regarding worksheets, information and billing issues
- Coaches, motivates and leads crews, improving morale and productivity by example
- Manages and visits multiple properties on a weekly basis to ensure quality is to standard
- Report all accidents and safety violations within in 24 hours of event
- Always presents a neat and professional appearance in approved company attire
- Maintains a consistent and positive attendance pattern
- Must love working and collaborating in a team atmosphere
Additional Duties
- Involvement with snow removal during the winter in whatever capacity is needed by the business
- Trains crew members in the proper procedures to execute their jobs and duties
- Follows and adheres to guidelines in the company and employee handbook
- Manages department and customer budgets
- Additional duties as assigned.
Minimum Qualifications
- Bachelor's degree (B.A.) from four-year College or university and four to five years related experience and/or training; or equivalent combination of education and experience
- DOT medical card. Must have a clean driving record and be insurable by our vendors standards
- Bilingual Spanish Speaking not required, but encouraged to apply
If you are a motivated and outdoorsy individual, looking for a company that values its employees and provides the resources for success, we encourage you to apply! We supply our employees with equipment, vehicles, and technology of the highest grade, along with a comprehensive benefits package:
Wage & Benefits:
- Highly competitive compensation for qualified applicants
- Weekly payroll - every Friday is a pay day!
- Uniform reimbursement for both seasonal and full time employees
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental insurance, including short term and long term disability
- 401K with employer match
- Paid vacations and holidays
- Earned Paid Leave
- Bonus potential
- Year round employment
- Employee development opportunities available... and more!
Piscataqua Landscaping & Tree Service is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
