Universal Banker

Universal Banker I

Piscataqua Savings Bank (PSB) is a small, community bank that is focused on making a difference for its customers, the community, and employees. To describe what it means to work at PSB, we often find ourselves referring the words, "We are different". Community is at the core of everything we do. Employees at PSB take pride in where they work, and many have been with the Bank for 10, 20, and 30 years. The Bank enjoys promoting from within and seeks to find employees who wish to build a career with us.

Job Overview
We are seeking a detail-oriented and customer-focused Universal Banker I to join our team. This position is ideal for someone looking to build a career in banking. A Universal Banker I plays a crucial role in providing exceptional service to our clients while efficiently handling transactions, opening/closing accounts, and maintaining accurate records. This position requires strong cash management skills, basic math abilities, and a commitment to delivering outstanding customer service.

Responsibilities

• Open new accounts (checking, savings, money markets, CDs) for customers
• Complete maintenance on existing accounts as requested by customers
• Process customer transactions including, but not limited to, deposits, withdrawals, and loan payments accurately and efficiently.
• Provide information about bank products and services to customers, assisting them with their financial needs and queries regarding bank products and services in a timely manner.
• Assist customer with services such as ATM/Debit cards, online banking, telephone banking, ACH transactions, and more.
• Assist on the teller line when needed by maintaining cash drawer accuracy and perform regular cash management tasks, including balancing the drawer at the end of each shift.
• Work with other Universal Bankers, Tellers, and other Bank personnel to provide overall exceptional service to customers.
• Utilize basic math skills for transaction processing and ensure all calculations are correct.
• Perform additional duties as assigned by management to support the overall operations of the Bank.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience working at a financial institution in a customer service role
• Strong customer service skills with the ability to build rapport with clients.
• Proficiency in basic math, computer-use, and typing for accurate transaction processing and learning new software.
• Strong attention to detail.
• Experience handling cash registers or similar cash management systems is beneficial.
• Excellent communication skills, both verbal and written in English, to effectively interact with customers and team members.
• Dependable in-person attendance.

Join our team as a Universal Banker where you can contribute to our mission of providing exceptional financial services while growing your career in the banking industry.

Physical, Mental, and Visual Requirements:

• Ability to work at a desk on a computer for multiple hours per day.
• Ability to read a variety of documents on paper and on the computer.
• Fine motor skills, dexterity, accuracy, and continuous mental and visual attention.
• Strong verbal communication skills in English to effectively communicate with all stakeholders.

Individuals may request reasonable accommodation(s) at any time during the hiring process or employment under the ADAAA.

Full-Time Benefits

• Paid Time Off
• Medical and Dental Insurance with Exceptional Employer Contributions
• Vision Insurance
• FSA/HRA Plan Options
• Life, AD&D, and Disability Insurance
• Paid Holidays
• Paid Volunteer Time
• Paid Birthday Off
• Student Loan Repayment Program
• 401k Plan with Employer Contributions
• Pension Plan with 100% Employer Funding
• Employee Assistance Program
• Bank Service Discounts
• And more!

Contingencies: All offers of employment are contingent on a satisfactory criminal background check and credit report check.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person

Salary : $19 - $21