Pita Chip Assistant Manager

Our Core Belief
At Pita Chip, we believe that if we focus on our people, our people will focus on our guests. That culture is the driving force behind our mission to deliver happy and loyal customers. Our Assistant General Manager acts as a coach, leading the way, overseeing and coordinating the efforts of their staff to achieve our “Big 3 Pillars”: great customer service, consistent food, and immaculately clean stores. We create belonging; that’s why our "people first" philosophy is at the core of everything we do.

Who We're Looking For
Pita Chip is a values-driven organization. We’re looking for someone who will uphold those values and become our ‘Vision Mover’. Our ideal leader lives and breathes the ability to:

• Create opportunity for their staff by connecting team members’ goals with our values
• Set clear expectations and coach their staff to competence based on Pita Chip standards
• Create an environment of open communication and respect to build trust and loyalty
• Being our best by being mindful of our battery-life by managing stress and promoting work-life balance
• Ensure habits of operational excellence by thoroughly upholding and managing SOPs
• Create a welcoming and memorable guest experience

This role requires a hands-on leader who is passionate about people development, can motivate and lead a team and can create and maintain a culture of excellence.

Roles and Responsibilities

Team Member Supervision
The Assistant General Manager will foster a positive work environment by treating team members with respect and setting clear performance expectations. They will provide 1-1 feedback, manage policies and coach for improvement, actively listen to team members, resolve conflicts, promote teamwork, and ensure effective pre-shift meetings are conducted daily.

Training & Developement
The Assistant General Manager will be responsible for ensuring team members receive consistent training and development, utilizing established procedures, working with certified trainers, analyzing personal performance, and setting and meeting aggressive team member retention goals in alignment with providing best-of-class hospitality.

Personnel Administration
The Assistant General Manager will be responsible for recruiting and hiring customer service-orientated team members, following hiring procedures, analyzing staffing needs, handling onboarding paperwork, documenting incidents, conducting reviews, posting schedules, and following labor laws to ensure equal opportunity.

Customer Service & Relations
The Assistant General Manager will prioritize customer service and satisfaction through personal example, execute staff recognition programs, cultivate regular customers, manage staffing levels, handle customer complaints, and monitor feedback.

Quality of Operations
The Assistant General Manager will ensure food is prepared and served correctly, meet health and company standards, effectively order product, conduct quality line checks, maintain a clean and safe environment, and manage daily systems.

Business Development
The Assistant General Manager will manage shifts for quality performance, develop sales growth plan, actively seek business opportunities, engage in the local community, implement company marketing plans, and conduct meetings to exceed sales goals.

Profitability
The Assistant General Manager will manage costs within budget, establish cost improvement objectives, follow inventory standards and procedures, and use Pita Chip accounting systems to manage controllable costs.

Financial Administration
The Assistant General Manager will handle financial assets, process invoices, execute opening and closing duties, report information accurately, and scrupulously follow cash-handling policies.

Tools & Technology

• Point of Sale: Toast POS
• Online Ordering and Rewards: TapMango, 3rd Parties such as UberEats
• Accounting software: Restaurant 365
• Employee Scheduling software: Sling
• Email software: Gmail
• Office suite software: Microsoft Office
• Document Management: Dropbox

The Ideal Candidate Will Have

• A proven track record of five or more years of leading and developing teams in a fast-paced and high-volume restaurant or retail environment
• Strong leadership, communication and interpersonal skills
• Passion for people development and creating a culture of excellence
• High level of emotional intelligence and the ability to manage stress and promote work-life balance
• Commitment to providing best-of-class hospitality
• Excellent basic mathematical skills
• Able to adapt to current and new technology systems
• Able to work in a standing position for long periods (up to 5 hours)
• Able to reach, bend, stoop and frequently lift up to 50 pounds
• Stamina and availability to work up to 45 to 55 hours per week
• Strong operational and business acumen

Our Commitment
Pita Chip is committed to providing equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are passionate about leading and developing teams and align with our values, we encourage you to apply for the role of Assistant General Manager at Pita Chip.

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Evening shift
• Morning shift

Work Location: In person

Salary : $42,000 - $45,000