What are the responsibilities and job description for the Pita Chip: Shift Leader position at Pita Chip?
Job Title: Communication Captain (Shift Leader)
*Our Core Belief*
At Pita Chip, we believe that if we focus on our people, our people will focus on our guests. That culture is the driving force behind our mission to deliver happy and loyal customers. Our Shift Leader acts as a captain, leading the way, overseeing and coordinating the efforts of their staff to achieve our “Big 3 Pillars”: great customer service, consistent food, and immaculately clean stores. We create belonging; that’s why our "people first" philosophy is at the core of everything we do.
*Who We’re Looking For*
Pita Chip is a values-driven organization. We’re looking for someone who will uphold those values and become our ‘Communication Captain’. Our ideal Shift Leader:
- Leads by example
- Create an environment of open communication and respect to build trust and loyalty
- Understands the power of creating positive habits
- Loves to work in a team setting
- Is eager to get a little bit better each day
- Craves the opportunity to take on leadership roles
This role requires a hands-on leader who is passionate about people development, can motivate and lead a team, and can create and maintain a culture of excellence.
*Activities and Responsibilities*
Leadership
Team Member Supervision
The shift leader leads by example, sets clear expectations, prioritizes teamwork and collaboration, promotes a positive work environment, and effectively delegates tasks to ensure efficient and high-quality work. They also work with AGM and GM to cover shifts when needed.
Communication
The ideal candidate communicates effectively with stakeholders, listens actively and responds thoughtfully, facilitates communication, uses professional language and communicates with transparency and honesty.
Problem Solving and Decision Making
The shift leader proactively identifies and addresses workplace issues, analyzes situations using data and input from others to make informed decisions, and takes responsibility for the outcomes of those decisions.
Customer Service
Service Excellence
The shift leader models and encourages outstanding personalized service that exceeds guest expectations. They resolve guest complaints promptly and ensure a high level of service is consistently maintained while also leading by example in maintaining a clean and well-stocked restaurant.
Sales and Promotions
This shift leader effectively promotes and drives sales by demonstrating a strong understanding of menu items, proactively promoting menu items, monitoring food quality, and coaching team members on suggestive selling and promotional strategies.
*Our Commitment*
Pita Chip is committed to providing equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are passionate about hospitality, working in a team and align with our values, we encourage you to apply for the role of Front of House Team Member at Pita Chip.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18
