What are the responsibilities and job description for the Income Maintenance Caseworker I- Customer Care position at Pitt County Government?
JOB
Primary Purpose of Position: This position is responsible for interviewing clients to obtain required information. This position must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.
EXAMPLE OF DUTIES
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
Primary Purpose of Position: This position is responsible for interviewing clients to obtain required information. This position must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.
EXAMPLE OF DUTIES
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
