What are the responsibilities and job description for the Comfort Advisor - HVAC - Mohave County position at Pitzer's One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating Offers:
Primary responsibilities:
- PTO Accruals begin on Day 1
- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
Primary responsibilities:
- Identifies, pre-qualifies and calls on non-contract customers and current contract customers to increase awareness of Company service offerings.
- Prepares estimates for contracts and proposals.
- Follows up on sales leads and lists, both self-generated and via other sources.
- Manages multiple ongoing opportunities particularly focusing on selling service agreements and new equipment.
- Sells, renews and expands renewable service agreements, to both new and existing customers.
- Maintains a closing ratio on: o Generated leads of 70% or higher. o Marketed leads of 50% or higher.
- Maintains an average sale price set forth by the brand.
- Utilizes the Company’s Sales System properly on every call.
- Performs a complete customer needs survey on every call.
- Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments.
- Must be accessible by phone at all times, other than scheduled vacations or holidays
- Demonstrates technical expertise and maintains a high level of credibility.
- Recommends solutions and links customer objectives to total value solution and competitive advantage.
- Positively and credibly influences service strategies with homeowners.
- Develops proposals and contracts for residential service agreements.
- Effectively writes and presents proposals.
- Negotiates value and addresses resistance and closes the sale.
- Participates in all company sponsored training classes.
- Maintains a professional image at all times by:
- Wearing only company approved and provided One Hour apparel.
- Following safety policies and procedures.
- Abiding by ALL One Hour standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
- Respecting the customer’s property.
- Strong relationship building skills, customer focused and disciplined.
- Strong needs-based sales skills and a passion for excellence.
- Previous experience with in-home service agreement sales and estimating.
- Strong negotiation and influencing skills.
- Good communication and presentation skills.
- Computer proficiency to include Microsoft Word and Excel.
- Valid driver’s license and a clean driving record. Educational/certification requirements:
- GED or High School Diploma.
- Associate's Degree preferred in a related field. Environmental conditions:
- General office setting and local travel.
- Extreme weather conditions.
- Extended work hours to include day and/or evening shifts. Physical requirements:
- Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
- Must be able to work extended hours, nights or weekends.
- Ability to stand, walk, and climb ladders and stairs.
- Ability to climb, balance, stoop, kneel, crouch, and/or crawl.
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
- One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.
