What are the responsibilities and job description for the Front Office Coordinator Assistant position at Pivot Physical Therapy?
Overview
Pivot Physical Therapy is committed to empowering individuals, inspiring hope, and transforming lives through exceptional fitness, performance, and rehabilitative services. Our unique culture is built on core values of teamwork, business understanding, recognition, people-focused approach, accountability, continuous innovation, trust, and integrity.
Job Summary
We are seeking a highly skilled Patient Experience and Administrative Support Specialist to join our team. As the face of our clinic, you will be responsible for delivering top-notch customer service, managing scheduling, handling insurance verification, and providing administrative support to our physical therapists.
Responsibilities
• Provide professional, friendly, and compassionate service to patients and staff in all interactions
• Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs
• Assist with new patient onboarding, including facility tours and introductions to physical therapy staff
• Verify patient medical insurance information and manage insurance requirements
• Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists
• Assist with management of patient expectations based on clinical findings
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
Requirements
• High school diploma or equivalent required
• Excellent customer service skills and ability to work in a fast-paced environment
• Proficient in MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Ability to read, write, and speak English proficiently
Benefits
Pivot Physical Therapy offers a comprehensive benefits package, including medical, dental, and vision insurance, 15 days PTO, six major holidays off, two floating holidays, additional compensation opportunities, adoption expense reimbursement, physical therapy benefits, fertility benefits, paid parental leave, pre-tax and Roth 401(k), pet insurance discounts, home and auto insurance discounts, student loan resources, and well-being programs.
Pivot Physical Therapy is committed to empowering individuals, inspiring hope, and transforming lives through exceptional fitness, performance, and rehabilitative services. Our unique culture is built on core values of teamwork, business understanding, recognition, people-focused approach, accountability, continuous innovation, trust, and integrity.
Job Summary
We are seeking a highly skilled Patient Experience and Administrative Support Specialist to join our team. As the face of our clinic, you will be responsible for delivering top-notch customer service, managing scheduling, handling insurance verification, and providing administrative support to our physical therapists.
Responsibilities
• Provide professional, friendly, and compassionate service to patients and staff in all interactions
• Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs
• Assist with new patient onboarding, including facility tours and introductions to physical therapy staff
• Verify patient medical insurance information and manage insurance requirements
• Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists
• Assist with management of patient expectations based on clinical findings
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
Requirements
• High school diploma or equivalent required
• Excellent customer service skills and ability to work in a fast-paced environment
• Proficient in MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Ability to read, write, and speak English proficiently
Benefits
Pivot Physical Therapy offers a comprehensive benefits package, including medical, dental, and vision insurance, 15 days PTO, six major holidays off, two floating holidays, additional compensation opportunities, adoption expense reimbursement, physical therapy benefits, fertility benefits, paid parental leave, pre-tax and Roth 401(k), pet insurance discounts, home and auto insurance discounts, student loan resources, and well-being programs.
