What are the responsibilities and job description for the Patient Experience and Administrative Support Specialist position at Pivot Physical Therapy?
About Us
Pivot Physical Therapy is dedicated to providing exceptional fitness, performance, and rehabilitative services that empower individuals, inspire hope, and transform lives. Our commitment to excellence is reflected in our unique culture built on core values of teamwork, business understanding, recognition, people-focused approach, accountability, continuous innovation, trust, and integrity.
The Role
We are seeking a highly skilled Front Office Coordinator to join our team. As the owner of the patient's first and last impression, you will be responsible for delivering top-notch customer service, managing scheduling, handling insurance verification, and providing administrative support to our physical therapists.
Your Responsibilities
• Deliver professional, friendly, and compassionate service to patients and staff in all interactions
• Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs
• Assist with new patient onboarding, including facility tours and introductions to physical therapy staff
• Verify patient medical insurance information and manage insurance requirements
• Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists
• Assist with management of patient expectations based on clinical findings
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
What We Offer
Pivot Physical Therapy offers a comprehensive benefits package, including medical, dental, and vision insurance, 15 days PTO, six major holidays off, two floating holidays, additional compensation opportunities, adoption expense reimbursement, physical therapy benefits, fertility benefits, paid parental leave, pre-tax and Roth 401(k), pet insurance discounts, home and auto insurance discounts, student loan resources, and well-being programs.
Pivot Physical Therapy is dedicated to providing exceptional fitness, performance, and rehabilitative services that empower individuals, inspire hope, and transform lives. Our commitment to excellence is reflected in our unique culture built on core values of teamwork, business understanding, recognition, people-focused approach, accountability, continuous innovation, trust, and integrity.
The Role
We are seeking a highly skilled Front Office Coordinator to join our team. As the owner of the patient's first and last impression, you will be responsible for delivering top-notch customer service, managing scheduling, handling insurance verification, and providing administrative support to our physical therapists.
Your Responsibilities
• Deliver professional, friendly, and compassionate service to patients and staff in all interactions
• Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs
• Assist with new patient onboarding, including facility tours and introductions to physical therapy staff
• Verify patient medical insurance information and manage insurance requirements
• Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists
• Assist with management of patient expectations based on clinical findings
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
What We Offer
Pivot Physical Therapy offers a comprehensive benefits package, including medical, dental, and vision insurance, 15 days PTO, six major holidays off, two floating holidays, additional compensation opportunities, adoption expense reimbursement, physical therapy benefits, fertility benefits, paid parental leave, pre-tax and Roth 401(k), pet insurance discounts, home and auto insurance discounts, student loan resources, and well-being programs.
