What are the responsibilities and job description for the Service Coordinator- Raleigh, NC position at Pivot Workforce?
Job Description
HVAC SERVICE COORDINATOR
Location : Raleigh (on site)
RESPONSIBILITIES :
- Scheduling and Dispatching.
- Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
- Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
- Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests.
- Work Order Management : Create, track, and close work orders in the ERP system Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
- Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
- Entering service repair quotes in the ERP system Weekly technician payroll preparation.
- Technician Support and Communication :
- Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
- Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs.
- Communicate any changes to customers and team members.
- Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
- Identify any recurring issues or and work with management to develop solutions.
- Ensure dispatch and scheduling adhere to safety and regulatory guidelines.
- Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.
- Customer Touchpoints Ensure Compliance and Safety.
SKILLS AND QUALIFICATIONS :
WHAT WE WILL OFFER YOU :
