Supportive Services Coordinator

Supportive Service Coordinator

Key things that you want to know about this role:

Job Level: 1 years experience will set you up for success in this role

Job Location: This important role supports Newton Senior Lofts in Newton, IA - 53 units Senior Community

Position Type: Part-Time at 20 hours/week

Pay Range: $15-16/hour -- we believe in a culture of transparency.

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2020, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

The Supportive Services coordinator works independently from the property management staff and reports directly to the Regional Manager of the assigned properties. An annual evaluation will be performed with input from the Regional Manager.

The primary function is to access the general social services needs of the residents living in the assigned facility (ies). Following the needs assessment, this position will arrange for a variety of services to be available to the residents of the facility based on the needs of the general population. The service coordinator will also be available to perform on-site assessments and critical interventions when requested.

Summary of Responsibilities:

• Arrange training sessions between residents and staff regarding proper care for their apartment and the community as a whole
• Identify and qualify residents needing assistance in following through on financial obligations and income/asset building by partnering with local financial counselors and agencies to provide service
• Job Training/Placement: Partner with United Way and county agencies to identify and link residents to available resources that offer needed job training classes on site. Coordinator will conduct job fairs to link residents to companies who are hiring for potential job placement
• Education: Link residents with local schools for continued education or GED classes
• After school/training programs: Partner with local schools and other agencies to set up on-site tutoring programs in the community center Monday through Friday within the hours of 3pm and 7pm during school months and specific hours during summer months
• Mentoring Programs: Partner with local Big Brothers/Big Sisters of Pittsburg to create a mentoring program for children ages 5 -13 living in the community. Develop on-site program that enlists teen volunteers in the community to mentor younger residents
• Affordable Daycare: Identify and qualify residents needing daycare and partner with outside agencies to provide services
• Needs Assessments: conduct surveys to determine the specific needs of various residents on annual basis to connect residents to appropriate programs. Conduct quarterly focus group meetings with residents
• Develop and update a Resources Directory for residents
• Write and prepare grants to fund social service programs as needed at the facility
• Provide quarterly newsletters
• Reporting: Monthly reports to Regional Manager outlining performance objectives and goal achievements. Monthly activity calendars submitted to Regional Compliance Manager. Annual evaluation with input from the Regional Manager
• Annual reporting requirements to PHFA; Compile information and prepare for electronic submission Annual Reports due to PHFA no later than January 31st every year. This Annual Report will be in conjunction with, and at the direction of the Regional Compliance Manager. The Regional Compliance Manager will review all materials prior to Annual Report submission.
  
  
  

Successful candidates will have:

• 1 years of related experience
  
  
  

Part-Time Benefits:

• Eligibility for semi-annual merit increases: January and July
• GET PAID EVERY FRIDAY
• 401(k) Retirement plan with Company match
• EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college
• Company paid holidays that fall on your scheduled work day
• Professional development assistance and tuition reimbursement
  
  
  

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.