What are the responsibilities and job description for the Wireless Solutions Specialist position at PIVOTAL MANAGEMENT, INC.?
We are seeking a Wireless Solutions Specialist to join our team at Pivotal Academy. The successful candidate will be responsible for presenting wireless options to local community members and providing superior customer support.
The ideal candidate will be a forward-thinking leader with excellent communication skills and a naturally caring demeanor. They will be responsible for coordinating and overseeing all technical aspects of the sales process, qualifying customers, and maintaining confidentiality of private customer information.
Key Responsibilities:
- Coordinate and oversee all technical aspects of the sales process
- Provide onsite superior customer support to internal and external customers
- Qualify customers to determine eligibility and availability for specified products
- Complete the enrollment process and maintain the confidentiality of all private customer information
- Adhere to all company standards and policies relating to enrollment qualifications, customer support expectations, and our brand representation
- Engage and act in all areas pertaining to the growth of the program and its objectives and drive resolutions to specified issues
- Prepare weekly, monthly, and daily reports to track progress toward program goals
Requirements:
- One year of customer service, customer support, or sales is highly preferred but not required
- Confident in your ability to exceed goals in a fast-paced, high-energy environment
- Excellent communicator with a high level of emotional intelligence and a naturally caring demeanor
- Possess a drive to succeed with a get it done attitude and solution-oriented mindset
- Reliable work ethic with the ability to function autonomously or in a team-oriented dynamic