What are the responsibilities and job description for the Entry Level Customer Support Associate position at Pivotal Management?
We are a leading consulting firm with several years of experience in leadership development, innovative entrepreneurial ventures, and client management. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.
Servicing Telecommunications giants with a smile and a handshake is why the customer service division has enjoyed unparalleled growth this year. Campaigns are focused on developing and executing unique, and personable advertising plans designed to create new customer accounts for clients.
Essential Duties and Responsibilities:
- Provide leadership to others through example and sharing of knowledge/skill
- Research and analyze competitor marketing and sales materials.
- Responsible for top-level customer service, account explanations, client relations, and customer upgrade options
- Support the marketing work of other team members
- Assist in the organizing of in-person appointments or events
Requirements:
- 1 year CSR/Management/Sales experience, OR college degree in related field
- Great communication skills
- Goal-Oriented
- Good work ethic
- Excellent attitude
- Strong verbal communication skills
The Customer Service position is entry-level and full time.
#LI-OnsiteSalary : $50,000 - $57,000
