Demo

Service Desk Analyst

Pivotal Solutions Inc
Miami, FL Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/14/2025

Job Description

Qualifications

  • 1 years of service desk / support experience
  • Candidate must possess superior customer service skills.
  • Possess excellent written and verbal communication skills.
  • Demonstrate good judgment and strong attention to detail.
  • Respond to customer's service requests received via phone or E-mail.
  • Document and log all support requests received by the Service Desk.
  • Ability to problem solve and or escalate support requests.
  • Research questions using available information resources.
  • Utilize remote control utilities to provide remote technical support.
  • Provide end user with updates on inquires not immediately resolved.
  • Follow-up with end users to ensure problem resolution and customer satisfaction.
  • Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
  • Willing to work shifts to accommodate coverage needs.

Preferred Skills

  • Service Desk experience required.
  • Experience in providing high-level customer service.
  • Knowledge of Track It System.
  • Ability to work in a team environment.
  • Basic knowledge of network administration.
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Desk Analyst?

    Sign up to receive alerts about other jobs on the Service Desk Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $79,786 - $100,362
    Income Estimation: 
    $95,561 - $118,859
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Pivotal Solutions Inc

    Pivotal Solutions Inc
    Hired Organization Address Germantown, MD Contractor
    Android Developer Job Overview: We are seeking an experienced Senior Android Developer to lead the design, development, ...
    Pivotal Solutions Inc
    Hired Organization Address Dyersburg, TN Full Time
    Qualifications Bachelor’s degree in Accounting, Finance, or related field required. Master’s degree or professional acco...
    Pivotal Solutions Inc
    Hired Organization Address Staten Island, NY Full Time
    This is an overtime-eligible position that will be worked 35 hours/week. *** How much experience do you have with Human ...
    Pivotal Solutions Inc
    Hired Organization Address Santa Clara, CA Full Time
    Qualifications Experience with Backend Technologies (C# preferred or python Java PHP) Strong knowledge and experience wi...

    Not the job you're looking for? Here are some other Service Desk Analyst jobs in the Miami, FL area that may be a better fit.

    Service Desk Analyst - IT Helpdesk

    Citrin Cooperman, Coral, FL

    Service Desk Analyst - IT Helpdesk

    Citrin Cooperman, Coral, FL

    AI Assistant is available now!

    Feel free to start your new journey!