What are the responsibilities and job description for the Salesforce Administrator (#2019) position at Pivotal Talent Search?
Job Description
Job Description
Salesforce Administrator
Location : Salt Lake City, UT. This will be a fully onsite role with hybrid potential.
The Salesforce Administrator will be responsible for ensuring optimal performance of Salesforce systems and products. In this role you will be upgrading and configuring Salesforce systems for optimized user experience, productivity and adoption. You will manage all Salesforce roles, profile, sharing rules, validation rules, workflows and groups and account teams. You will ensure that the company capitalizes on the benefits offered by this innovative CRM system. Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products. Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently.
Essential Duties :
Oversee all aspects of user and license management, including new user setup / deactivation, roles, profiles, permissions, and public groups.
Resolve user support tickets.
Identify and gather requirements from users and stakeholders.
Configure Flows and other automations that aid processes across all departments.
Query and create reports for front-end user and backend IT needs.
Support team members and monitor user adoption of Salesforce tools in our organization.
Provide ongoing user training and create training materials as needed.
Other duties and responsibilities as assigned.
Education and Experience :
1-3 years of proven work experience working in Salesforce.
Salesforce certified administrator (experience or certification acceptable, both is a bonus)
Extensive experience in the administration and maintenance of Salesforce systems.
Experience in performing Salesforce upgrades and ensuring successful integration.
Exceptional ability to create and maintain Salesforce databases.
In-depth knowledge of Salesforce products and their functionalities.
A bachelor's degree in computer science, information systems is preferred, but will substitute experience for education.
