Practice Director Commerce

Introduction:   Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.   Pivotree provides services focused on the design, implementation, management, and maintenance of complex e-commerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.   We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets.  Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.   This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.   Position Summary:   Pivotree’s Practice Director Commerceis the senior most VTEX/Shopify subject matter expert within the company and responsible for developing differentiated offerings, driving aggressive growth, and ensuring customers achieve (exceed) their business objectives.  They engage directly with the market (vendors, prospects, customers, analysts, etc.) to grow the business, raise brand awareness in the market, and strategically position Pivotree to bring its full value to customers.    Engaging with Go-To-Market (GTM), Delivery, and Product teams, the Practice Director Commerce develops and oversees strategies designed to grow the business, optimize our capabilities, and enhance the practice’s value proposition in-part by defining best practices, contributing to e-commerce solutions and driving business value through industry insights.     The Practice Director Commercewill work directly with partners to develop comprehensive strategies for Pivotree to implement, support, and optimize the full breadth of the vendor’s capabilities. Additionally, the Practice Director works with other Pivotree Practice Directors and internal teams to leverage the vendor’s assets to drive aggressive growth for Pivotree (i.e., embedding Pivotree products, strategic ventures, vendor resale of Pivotree products and services, etc).   A successful candidate will be entrepreneurial - always trying to think about how to obtain the next 10 customers. They understand both the business and technical capabilities of their practice and are capable of engaging directly with customers in early stage sales cycles. They understand how to get from current state to future state and can validate, coach, problem solve, and continuously improve Delivery’s capabilities to execute projects for the Commerce practice .   Key Responsibilities:   Leadership & Strategy Develop and implement the strategic vision for the Commerce practice ( Shopify and VTEX) , aligning it with the organization’s overall business objectives. Define, maintain and evolve a service catalog related to Shopify and VTEX. Stay abreast of industry trends and innovations in Shopify and VTEX and analytics to ensure the practice remains competitive and cutting-edge.  Serve as the Commerce “face of Pivotree” that provides thought leadership, including participation in relevant technical & industry forums and events. Growth Assist in building strong relationships with key customers and stakeholders, positioning the company as a trusted partner in the commerce space. Build and nurture partner relationships to become their top system implementer. Collaborate with the sales and marketing teams to identify new business opportunities, develop proposals, and participate in customer presentations. Work with Pivotree Leadership to develop pricing strategies and service packaging to drive revenue growth within the Commerce practice . Consult with peer Practice Directors to expand the services catalog to drive offerings that lead to recurring revenue. Work with product teams to develop and embed products within the service catalog,  methodology and tool set. Delivery Work closely with customers to understand their business objectives and recommend e-commerce solutions that drive tangible results. Ensure the delivery of Shopify and VTEX projects meeting customer expectations in terms of scope, budget, timelines, and quality. Serve as the senior escalation point for major projects, providing guidance and resolving challenges in collaboration with project teams. Collaborate with Delivery to drive AI/ML and other technologies into the methodology and tool sets in order to drive efficiencies and ensure quality outputs. Management Own and manage the financial performance of the Commerce practice, ensuring profitability and alignment with the company’s financial goals. Foster a collaborative and inclusive culture that promotes innovation and excellence in e-commerce solutions. Contribute to training program development to ensure the team is equipped with the latest skills and knowledge required to deliver high-quality services. Where required, participate in hiring activities to ensure top talent are brought into the practice. Assist with resource management activities to ensure proper skillset allocation and resource utilization KPIs are achieved. Required Skills and Qualifications:   10 years of experience in  Shopify and VTEX , including strategy, governance, architecture, and analytics, with at least 5 years in a leadership or management role. 5 years of demonstrated experience in sales processes specifically in defining, costing, pricing, and contracting service offerings within the e-commerce domain. Ability to drive thought leadership through whitepapers, blogs, or speaking engagements in the e-commerce domain. Proven experience owning and managing an organization's financial performance. Strong understanding of cloud data platforms (e.g., AWS, Azure, Google Cloud), ETL/ELT processes.. Experience with enterprise data technologies such as SQL, NoSQL, big data platforms, and data warehousing solutions. Familiarity with modern analytics tools (e.g., Power BI, Tableau, Looker) and machine learning/AI frameworks. Strong leadership and people management skills, with a focus on team development and performance management across global teams. Excellent communication and presentation skills, capable of engaging with C-suite stakeholders as well as technical teams. Demonstrated success in continuously improving delivery methodologies and toolsets. Ability to deal efficiently with escalations and difficult situations under pressure. Bachelor’s degree in Computer Science, Information Systems, Data Management, or a related field; advanced degree preferred. Preferred: Prior experience of operating in a Practice-type model within a professional services environment requiring 3rd Party Vendor management. Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.