Support Engineer

Position Summary:   Pivotree’s Support Engineers work with our customers to support effective, master data management solutions and to help them leverage various platforms to deliver high quality, complete and consistent master data as the foundation for achieving the goals of their digital strategy. We are looking for a Support Engineer with 3-5 years of experience that wants to be a part of our growing practice. Curiosity, eagerness to learn, the ability to take direction or work independently and handle communication with internal and external clients are extremely important.    Roles & Responsibilities:   Evangelizes MDM best practice with customers and partners Has a good understanding of business issues and data challenges faced by organizations and industry in general  Provides functional support for MDM applications Has a good understanding of MDM applications and their architecture. Supports Clients with Functional issues in the application Has a minimum of 3 years  experience in developing and supporting any one or more of the following MDM systems: Stibo, Enterworks, Riversand and Informatica  Monitor support queues to take over issues and respond in a timely manner to escalations  Experience using application monitoring tools to diagnose and resolve issues  Experience using RESTAPI and cloud systems. Good knowledge of  databases like Oracle, SQL and MongoDB Good  with Java, Javascript, PHP Solid understanding of relational and dimensional data models User interface design skills working knowledge of data modeling (conceptual, logical  and physical) and  database design  Good experience with OS scripting languages like bash, shell scripting, Microsoft powershell Interact and Collaborate with internal and external teams, client stakeholders & users to troubleshoot issues, design, develop  and test enhancements  Mentors associate and intermediate support engineers Continually seeks opportunities to increase customer satisfaction and strengthen client relationships   Key Skills and Competencies:   Bachelor’s degree or equivalent in Computer Science, Software Engineering, Information Management or related field A problem solver & team player Communication skills to articulate complex technical issues in layman’s term and work with clients to resolve it Detailed and process oriented Enjoys working on cross-functional teams Enjoys working with clients face to face Experienced and enjoys working with multiple technologies A desire to constantly grow and learn Enjoys a new challenge everyday Demonstrated ability to diagnose, resolve issues and identify root causes