What are the responsibilities and job description for the Client Service Associate position at Pixel Pop Biz?
Client Service Associate
Location: Los Angeles, CA
Company: Pixel Pop Biz
About Us: Pixel Pop Biz is a dynamic marketing company based in Los Angeles, specializing in innovative digital solutions that help businesses enhance their online presence and engage with their target audiences effectively.
Job Overview: We are seeking a dedicated and dynamic Client Service Associate to join our growing team. In this pivotal role, you will act as a primary point of contact for our valued clients, ensuring their inquiries and needs are addressed promptly and effectively. This position demands a high level of professionalism, excellent communication skills, and a strong customer-centric approach to service.
Key Responsibilities:
Serve as the main point of contact for client inquiries, providing timely and accurate information.
Assist clients with account setup, maintenance, and troubleshooting as necessary.
Develop and maintain strong relationships with clients to foster loyalty and satisfaction.
Monitor client accounts and report on status, performance, and any issues that arise.
Collaborate with internal teams to resolve client issues and enhance service delivery.
Gather client feedback to continuously improve service and client experience.
Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field is preferred.
Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to think critically under pressure.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software is a plus.
Demonstrated ability to work collaboratively in a team-oriented environment and independently manage tasks.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
