Outbound Operations Coordinator

Background:

Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ‘’just had a good night sleep’’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real-world experience as a busy working mother of four; therefore, Pixi is truly about multi-tasking, flaw fixing youth – enhancing products for people on the go. Pixi’s mission is the same now as it was on the first day the Pixi boutique opened; to simply bring out the best in everyone - to make everyone look like themselves, only better! Flawless in few fuss-free minutes – that is what Pixi is about!

Role Overview:

We are looking for an experienced and skilled Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to our customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organization skills are essential for success within this role.

Key Job Responsibilities:

• Communication of customer shipping orders to warehouses.
• Entering SO’s are committed in company portal and logged by Warehouses.
• Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, commercial invoices and shipping instructions.
• Updating new shipping manuals and ensuring compliance to established requirements.
• Weekly reconciliation of inventory within the system and investigation of miss-alignment.
• Responding to sales team questions and enquiries feeding back on status of deliveries.
• Management of Logistics inbox, responding and filing of emails.
• Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
• Performing the Ops administrative tasks required to manage key accounts.
• Preparing reports for Senior Management, when appropriate.
• Assisting with special events, send outs, bundle formations and all other Pixi Ltd company initiatives.

Essential Skills Required:

• Proven experience in a Logistics role.
• Must have an eye for detail, superb organizational skills and administrative abilities.
• Must have excellent communication skills.
• Must have excellent Excel and Microsoft Office skills.
• Must have a willingness to learn and have a positive team player attitude.
• Previous experience in the Beauty and skincare sector preferable.