What are the responsibilities and job description for the Airfreight Export Supervisor - Israel Desk position at PixMob?
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below!
The Airfreight Export Supervisor - Israel Desk will supervise the product team for his / her assigned area of responsibility. He / She will be responsible for that team’s product compliance, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, operating efficiency, with a specific focus on productivity and quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Serves as a liaison between the client, vendors and government agencies
- Actively pursues feedback from team members and customers to identify opportunities to increase service levels, productivity, and profitability
- Acts as senior product subject matter expert
- Analyzes service failures across multiple departments and actions or escalates findings to ensure their timely resolution and preventative measures are being taken (i.e. billing discrepancies, claims, delays…etc)
- Assigns tasks as required to internal departments based on the nature of the request
- Confirms shipment-level profitability and escalates any loss-making or low margin files
- Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES, DPS, Hazmat, AMS)
- Monitors file profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
- Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
- Provides management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
- Responsible for the export compliance including Denied Party Screening and AES filing
- Responsible for the resolution of external billing disputes and collections ensuring their timely resolution
- Measures, analyzes, and improves external or internal KPIs for area of responsibility
- Validates product staff understand and comply with customer and company standard operating procedures
- Manages staffing levels based on business development, peak volume periods, department performance metrics, and employee vacations
- Assists management by proactively providing input on talent acquisition, re-assignment, demotion, and promotion
- Conducts regular employee performance review meetings and sets performance goals to drive employee development
- Ensures all assigned employees are trained, certified, and re-certified periodically
- Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position supervises employees and may supervise temporary employees from time to time based on projects.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE
KNOWLEDGE, SKILLS & ATTRIBUTES
PHYSICAL DEMANDS
While performing the duties of this job, the employee is :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Salary Range : $80000.0000 To $90000.0000 Annually
Salary : $80,000 - $90,000
