What are the responsibilities and job description for the Shift Leader position at Pizza Inn?
The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.
Physical & Mental Requirements :
Must be able to stand for periods of up to 11 hours
Must be able to read and write to facilitate communication
Must be able to speak clearly and listen attentively to team members and management
Must be able to bend, stoop, and kneel repeatedly over a long period of time
Must be able to lift up to 40 pounds
Basic Qualifications :
Must be able to operate with minimal supervision
Must be able to direct others and delegate responsibilities
Must be able to effectively communicate with, listen to and engage guests and team members
Must be able to calmly and professionally address and resolve guest concerns
Must have a sense of urgency
Must be organized, flexible, and detail-oriented
Must be able to comprehend and execute local food-handling laws and standards
Must be able to comprehend and execute Pizza Inn standards and expectations
Must be able to act in a professional manner that promotes a pleasant work environment
Must be able to cross-train in all positions, and successfully pass a manager skill test
Must be able to focus and perform with a high level of energy throughout the shift
Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Minimum Qualifications :
Prior restaurant or customer service experience of 1 year
High school degree, or equivalent
Prior supervisory experience is preferred
Essential Job Functions :
Able to perform the essential job functions of the team member position
Direct team members and delegate responsibilities
Perform register closeouts and bank deposits
Address and resolve guest concerns in absence of management
Open and / or close store, including the execution of related responsibilities
Perform other related duties, as assigned by company management
Pizza Inn has been America's Hometown Pizza Place since 1958. We have been serving Spartanburg and the surrounding communities since 1962. We offer a fun, fast-paced, friendly environment where team members can immediately contribute to the process as they learn and grow.
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