What are the responsibilities and job description for the To-Go Specialist position at Pizzana?
Job Summary
We are seeking a dedicated and enthusiastic To-go Specialist to join our team. In this role, you will be the first point of contact for our guests who are placing takeout orders. Your primary responsibility will be to ensure that each order is processed accurately and efficiently while providing exceptional customer service. You will play a crucial role in enhancing the guest experience by effectively communicating with customers and ensuring their needs are met.
Responsibilities
- Greet customers warmly and assist them with their to-go orders, ensuring a friendly and welcoming atmosphere.
- Take accurate phone orders and provide detailed information about menu items, specials, and promotions.
- Communicate effectively with kitchen staff to ensure timely preparation of orders.
- Handle payments and manage transactions using the Toast POS system.
- Maintain cleanliness and organization of the to-go area to provide a pleasant experience for guests.
- Address customer inquiries or concerns promptly, demonstrating excellent guest relations skills.
- Collaborate with team members to ensure smooth operations during peak hours.
- Assist in training new staff members on proper procedures for handling to-go orders.
Qualifications
- Previous experience in customer service or food service is preferred, particularly in a restaurant or hotel setting.
- Strong phone etiquette and communication skills to effectively interact with guests.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to help others, contributing to a team-oriented atmosphere.
- Familiarity with Toast POS or similar point-of-sale systems is a plus but not required; training will be provided.
- Must be able to work flexible hours, including evenings and weekends as needed.
- Be coachable and be open to feedback.
Join our team as a To-go Specialist and contribute to creating memorable dining experiences for our guests!
Job Type: Part-time
Pay: $17.28 - $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Los Angeles, CA 90049 (Required)
Ability to Relocate:
- Los Angeles, CA 90049: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
