Management Trainee

Summary: Responsible to direct retail operation(s) in accordance with Corporate and Contractual guidelines. Responsible for appearance of operation, maintaining staffing levels and cash management.

Supervisory Responsibilities: Retail Food Service Staff

Essential Functions and Responsibilities:

Directs staff to provide scheduled retail services in accordance with corporate policies, and presentation standards.

Trains staff in customer service, proper portioning, cashier skills as well as safety and sanitation.

Interacts frequently with customers to determine satisfaction level and provide Service Recovery if necessary.

Implements and maintains cash handling standards as outlined in the Store Policies and Procedures Manual to eliminate theft of services or Company funds.

Interacts daily with Store Manager and/or Assistant Manager to assist in production planning and reduce waste, therefore reducing costs.

Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadline.

Complies with federal, state and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits.

Maintains a clean, sanitary working environment.

Complies with regulatory agencies, including federal, state, and JCAHO as evidenced by successful completion of surveys with no deficiencies.

Follows facility and department infection control policies and procedures.

Adheres to facility confidentiality, HIPAA and patient rights policies.

Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.

Ensures staff assists in achieving stated customer satisfaction goals.

Follows facility, department, Morrison, and Compass safety policies and procedures to include occurrence reportware of role in minimizing security incidents.

Follows the facility’s protocols for Hazardous Materials and Waste Program.

Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate.

Communicates effectively with all team members. This includes telephone, written, and electronic communication.

Participates and attends departmental meetings, staff development, and professional programs, as appropriate.

Participates in meetings where department goals are established and implements assigned action plan to achieve expected outcomes.

Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

Performs other tasks that may be assigned.

Qualifications:

Education and Experience:

Culinary Arts Degree from a recognized Culinary school (i.e. CIA, Johnson and Wales) or BS Degree – Hospitality Management Seven (5) years of progressive food service management experience may be substituted for a degree.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of facility. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Certificates, Licenses, Registrations: ServSafe certified within one (1) year of date of hire.

Job Type: Full-time

Pay: $31,728.12 - $38,210.21 per year

Benefits:

• 401(k)

Compensation Package:

• Tips

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No nights
• Weekends as needed

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• New Orleans, LA 70127 (Required)

Ability to Relocate:

• New Orleans, LA 70127: Relocate before starting work (Required)

Work Location: In person

Salary : $31,728 - $38,210