IT Support Coordinator

The IT Support Coordinator will be responsible for providing support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end-user community on new systems, answer technical questions about equipment and software applications. Individual must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work product.

Essential Duties:

• Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, Adobe Suite, and network printers.
• Experience with Windows 7 desktops along with a basic knowledge of Windows 2003 and 2008 server operating systems.
• Working technical knowledge of basic computer hardware.
• Specific knowledge of Dell laptops and desktops a plus.
• Must be able to train and provide on-site orientations for new staff on office computer applications.
• Basic experience with Microsoft Office Suite 2007/2010.
• Working knowledge of a range of remote-control tools a plus but not required.
• Familiar with remote access applications such as Citrix or Windows Terminal Server a plus but not required.
• Familiar with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base a plus but not required.
• Familiar with CCH accounting product line a plus but not required.
  
  

Qualifications:

• Bachelor’s degree in Computer Science or related area from an accredited college or university required.
• Experience in an IT Support capacity a plus.
• IT experience within an accounting firm a plus.
• Strong verbal and written communication skills are required.
• Must have the ability to handle a constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
• Needs to be self-motivated and able to work efficiently with minimal supervision while working in a team oriented collaborative environment.
• Must be capable of lifting and transporting moderately heavy objects such as computers and peripherals.
• Must be able to work additional hours as needed to meet assignment, internal and/or team deliverables.
• Travel to other PKFOD office locations may be required and this individual must have a valid driver’s license and vehicle for transportation between PKFOD offices.
  
  

PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.

To all staffing agencies: PKF O'Connor Davies Advisory, LLC (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD.