What are the responsibilities and job description for the Guest Experience Coordinator position at PKLYN?
VISION FOR THE ROLE
We are seeking a dynamic, welcoming and hospitality-focused guest experience coordinator to join our front desk team and help build something incredible from the ground up. The right person for this role has a proven track record of balancing guest satisfaction with operational efficiency, ideally with experience managing customer experience in a hybrid sports-social environment. Weekend availability and pickleball experience are required for the role.
ABOUT PKLYN
PKLYN is a pickleball club and community gathering place in Gowanus, Brooklyn. Our space includes 5 state-of-the-art pickleball courts, a lively bar, open workspaces, a merchandise store, and a vibrant atmosphere for pickleball players of all skill levels to come and enjoy.
ROLE & RESPONSIBILITIES
- Serve as the primary point of contact for players and members of the club
- Manage all incoming customer communications, including in-person, phone, email, and social media (with the support of a social media team)
- Keep track of merchandise and inventory
- Coordinate with/assist Events Director, Pickleball Director, and other team members as needed
- Help maintain an orderly environment and assist with opening and closing SOPs
- Direct visitors and assist with check-ins, merchandise purchases, wayfinding, and the like
- Bonus if you’re artistic and can draw our daily chalkboard signs
- Ability to take quality photos & videos to contribute to our marketing is a plus
QUALIFICATIONS
- Knowledge/love of pickleball is required
- Ability to work some weekend shifts
- Proven experience in front desk management or a similar role in a hospitality environment, preferably within a sports club or similar setting
- Strong leadership and interpersonal skills with the ability to effectively communicate with members, players, and the rest of the PKLYN team
- Knowledge of booking software and POS systems also a plus (we use CourtReserve, Toast, and Shopify)
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent organizational and multitasking abilities
- Great problem-solving skills and keen attention to detail
COMPENSATION & BENEFITS
This is a part-time hourly position is that starts at $21.50-$24/hour, commensurate with experience.
TO APPLY
Please email jobs@pklyn.com and include “PKLYN experience coordinator" in the subject line
To be considered, you must include:
- Your resume
- A brief introduction or cover letter
- Your favorite animal (don’t overthink it) (or do?)
Job Type: Part-time
Pay: $21.50 - $24.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $22 - $24