What are the responsibilities and job description for the Bowling Center Manager position at Pla-Mor Lanes?
Job Overview
The Manager is a dynamic leadership role responsible for overseeing the daily operations of a bowling center, restaurant, pro shop. This position requires a strong focus on guest services and customer satisfaction while ensuring that the business runs smoothly and efficiently. The Manager will be instrumental in creating a welcoming atmosphere, managing staff, and implementing strategies to enhance the overall guest experience.
Duties
- Supervise daily operations to ensure high standards of service and hospitality are maintained.
- Help maintain adult leagues, mixed leagues and oversee the youth programs.
- Oversee shift management, ensuring that all areas are adequately staffed and operational needs are met.
- Develop and implement policies and procedures that promote excellent guest services.
- Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
- Collaborate with management to create marketing strategies that attract new guests while retaining existing clientele.
- Ensure compliance with health and safety regulations within the establishment.
Qualifications
- Strong leadership skills with the ability to motivate and supervise a diverse team effectively.
- Excellent customer service skills with a focus on enhancing guest experiences.
- Experience in report writing to analyze business performance metrics effectively.
- Knowledge of shift management practices to ensure smooth operations during peak hours.
- Familiarity with the bowling business.
- Strong problem-solving abilities with a proactive approach to addressing challenges as they arise.
The Manager role is ideal for individuals who thrive in fast-paced environments and possess a passion for delivering exceptional hospitality experiences while leading a dedicated team towards success.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $45,000.00 per year
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
Ability to Relocate:
- Coldwater, OH 45828: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $45,000