Real Estate Operations Coordinator

Real Estate Operations Coordinator

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• This role emphasizes professional excellence and requires you to serve as a brand representative for Kim and Company, acting as the face of the organization and the primary point of contact for clients.
• General office duties include opening the office, managing the reception area, answering phones, greeting clients and visitors, ordering supplies, coordinating repairs for phones, internet, and office equipment, and maintaining a tidy, organized, and appropriately decorated office environment.
• Contract management: prepare and upload offers and sales contracts as directed, coordinate with the Transaction Coordinator and/or agent to create a seamless transaction for clients.
• Project management for both the company and clients.
• Coordinate various marketing projects, including but not limited to just listed/just sold postcards and other mailings as needed, assisting in coordinating new products for Kim & Company
• Assist with rental property management including tenant screenings, advertising, rent collection and coordinating repairs.
• Manage and coordinate rental of client courtesy moving truck.
• Ensure all team receipts are obtained and submitted to the finance team, when reports are generated, and take ownership of finding opportunities to reduce expenses. Pay bills, submit for reimbursement and accounting as needed.
• Train and serve as a back up for all listing and transaction processes, coordinating various tasks for sellers, and managing/communicating showings and seller feedback.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including developing training manuals and training new agents on contracts/MLS.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.).
• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.

Skills and Character Necessary:

• A positive attitude, a commitment to service, and a focus on excellence are essential. All client-facing communications must align with our high standards, including formatting, spelling, and tone.
• Strong business acumen and a desire to grow in business knowledge.
• Provide organizational support for business and personal tasks. Strong organizational, time management, and problem-solving skills are essential.
• Project management experience preferred
• Self-motivated and proactive
• Team player
• Learning-based and growth-minded
• Servant Leader: calm and motivated under pressure
• Flexibility is a must
• Use social media for the benefit of the company as an ambassador
• High integrity

Required Background:

• Real Estate License preferred
• Knowledge of Dotloop, Flex MLS, Canva, and Google Docs preferred (Brivity experience is a plus)
• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
• 1 years experience in an operations/administrative role

Other Details:

• Compensation depending on experience, ranges from $42,000 - $48,000 per year.
• This position requires working full-time in the office, Monday through Friday. Occasional evenings and weekends as needed.
• We are excited to meet the person(s) that truly believe they could be a match!

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $42,000 - $48,000