What are the responsibilities and job description for the Bank Teller position at PlaceMe?
Overview
The role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch. He/she will be the first point of contact for members and will ensure that members’ needs are met in line with policies and procedures
Qualifications
- QFA certification or a commitment to pursue same
- Strong focus on teamwork and collaboration to achieve results
- Experience of providing high quality service to customers / members
- Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
- Flexibility and enthusiasm around the overall service provision
- Strong interpersonal skills with an understanding of the importance of working as part of a team
- Ability to provide consistently superior service to both staff and members
- An understanding of automated services/technology
- Experience in the lending area would be an advantage but is not essential and relevant training will be provided
Responsibilities
- Play a key role in ensuring that my client is the leading financial provider in the local community
- Member relationship management - engaging the member and adding value
- Greet members courteously and professionally deal with any queries and requirements
- Make recommendations and provide solutions to members’ requirements
- Process a range of transactions at the counter, including foreign exchange
- Run reports at the agreed frequency and perform reconciliations as required
- Balance till/foreign exchange till on a daily basis in line with policy
- Ensure compliance with all regulations and legislation requirements in all member interactions.
- Work within all policies and procedures
