What are the responsibilities and job description for the Domestic Customer Service Agent position at PlaceMe?
Overview
Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.
Qualifications
- Gained at least one years’ relevant experience preferably in a customer service environment
- Have good communication skills with an excellent telephone manner
- Have demonstrated a good working knowledge of Excel and Word
- Organised, diplomatic and a good team player
- A proven ability to work to targets and timelines
- Available to work a 39 hour week Mon-Friday and the odd Sat and Bank holiday (rotated between the team)
- Own Transport required as no public transport services this part of the city.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Handling a high volume of calls
- Communicating with customers via phone, email, live chat, or face-to-face
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues, as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
