What are the responsibilities and job description for the Field Service Engineer position at PlaceMe?
Overview
The Field Service Technician will be responsible for the servicing and installing of Systems on farms throughout Ireland. You will be self-motivated and responsible for organising & prioritising your workload with a willingness to travel throughout Munster. There will be a huge focus on quality and customer service as well as the other responsibilities, duties and benefits that come hand in hand with representing the company and its products. Experience is desirable, but full training and support will be provided.
Qualifications
- Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field desirable
- A full, clean driving licence is essential for this role
- Field and Service work in the Agricultural industry.
- Excellent technical and mechanical knowledge.
- Problem solver that is solutions driven.
- Attention to detail is key for this role.
- Ability to work flexible shifts and adapt to changing work schedules.
- Strong technical, troubleshooting skills are essential for the role.
- Good communication, fluent in English demonstrated by excellent verbal, written and IT skills
- Confident and commercially aware.
- Agricultural knowledge and background is desired (Dairy sector preferable).
Responsibilities
- Installation & Service of Automatic equipment.
- Ensure machine installations are carried out to the highest standard.
- Provide excellent customer support through on call service with the Service Team.
- Identify and troubleshoot issues on site in a timely and effective manner.
- Plan and schedule farm installations.
- Organise and manage the servicing of machines.
- Troubleshoot and diagnose technical issues both on site and over the phone
- Cooperate with the Technical Team and share information across the organisation.
- Build a good relationship with new and active customers.
- Identify and react to customer needs and give feedback on customer requirements.
- Ensure Installations and Service Records are kept through company CRM System.
- Manage inventory of spares and consumables in company service van.
- Ensure strict adherence to all Health and Safety Rules & Procedures.
