What are the responsibilities and job description for the Academy Tutor -Customer Service and Housing Professional position at Places for People?
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a community that cares about you!
More About Your Role
This is an exciting opportunity to join the newly formed training Academy within the business - PfP Thrive - and become an Apprenticeship Tutor. As part of your role, you will lead on the design, delivery, and assessment of level 2 Customer Service and levels 2 and 3 Housing Professional apprenticeship programmes.
You'll create an engaging curriculum and deliver inspiring training sessions, together with providing feedback and coaching opportunities to groups of learners who wish to pursue a career of excellence in customer services and the housing sector.
You'll be assessing learners, helping them to build a portfolio of evidence for them to succeed at their end point assessment.
You'll be part of a team of tutors, who under the Head of Apprenticeship Academy, will continually develop and grow, taking part in standardisation activities, CPD programmes and quality assurance to deliver first class training in line with the Ofsted framework.
The Essential Criteria Is Listed Below
Essential criteria:
More About You
We are looking for someone who has extensive experience in customer service and a background in the housing sector, enabling you to deliver Level 2 Customer Service and Levels 2 and 3 Housing Professional apprenticeships. This means you'll have strong training, facilitation, and coaching skills – Ideally, you hold, or are willing to work towards, a Level 3 Award in Teaching and Assessing.
You'll be highly organised and an adaptable professional with excellent communication and presentation skills – you'll be adept with creating powerpoint slides, writing lesson plans and documenting feedback and coaching activities. Ideally, you'll have some experience with apprenticeship portfolio systems, preferably Aptem. You'll have excellent interpersonal skills, are known for getting the best out of people and helping them to realise their potential. And you'll need to be able to effectively manage and prioritise tasks.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
So, what are you waiting for? Join a community that cares about you!
More About Your Role
This is an exciting opportunity to join the newly formed training Academy within the business - PfP Thrive - and become an Apprenticeship Tutor. As part of your role, you will lead on the design, delivery, and assessment of level 2 Customer Service and levels 2 and 3 Housing Professional apprenticeship programmes.
You'll create an engaging curriculum and deliver inspiring training sessions, together with providing feedback and coaching opportunities to groups of learners who wish to pursue a career of excellence in customer services and the housing sector.
You'll be assessing learners, helping them to build a portfolio of evidence for them to succeed at their end point assessment.
You'll be part of a team of tutors, who under the Head of Apprenticeship Academy, will continually develop and grow, taking part in standardisation activities, CPD programmes and quality assurance to deliver first class training in line with the Ofsted framework.
The Essential Criteria Is Listed Below
Essential criteria:
- Significant experience in delivering excellent customer service and a background in the housing sector in order to deliver apprenticeships at level 2 in Customer Services and at Levels 2 and 3 in Housing Professionals
- Ideally, will have (or be willing to work towards) Level 3 Award in Teaching and Assessing
- Strong training, facilitation and coaching skills
More About You
We are looking for someone who has extensive experience in customer service and a background in the housing sector, enabling you to deliver Level 2 Customer Service and Levels 2 and 3 Housing Professional apprenticeships. This means you'll have strong training, facilitation, and coaching skills – Ideally, you hold, or are willing to work towards, a Level 3 Award in Teaching and Assessing.
You'll be highly organised and an adaptable professional with excellent communication and presentation skills – you'll be adept with creating powerpoint slides, writing lesson plans and documenting feedback and coaching activities. Ideally, you'll have some experience with apprenticeship portfolio systems, preferably Aptem. You'll have excellent interpersonal skills, are known for getting the best out of people and helping them to realise their potential. And you'll need to be able to effectively manage and prioritise tasks.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Salary : $500
