What are the responsibilities and job description for the Casino Operations Shift Manager position at Plainridge Park Casino?
WE’RE CHANGING ENTERTAINMENT.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
We offer Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Assist Director with all aspects of performance management of department personnel, analysis, planning, directing, staffing and cost control
- Accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for the co-development, interpretation and implementation of departmental policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations
- Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements
- Generate various labor reports from data gathered through observations, schedule analysis, and the timekeeping/payroll systems
- Assist with administrative duties related to slot moves and the upkeep of all slot files Assist management in the analysis of periodic financial results, identify opportunities for revenue growth or expense reduction
- Be knowledgeable about player events, marketing promotions and services/amenities throughout the property
- Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
- Perform any reasonable temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
BRING US YOUR BEST.
- Must have an outgoing, energetic and enthusiastic attitude and enjoy hosting others
- Must be comfortable initiating conversations and creating a fun environment with our guests
- Associate degree (A.A.) or equivalent from two-year College or technical school and at least one-year related experience and/or training; or equivalent combination of education and experience
- Three or more years in Slot management, plus three or more years’ experience within the service industry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to qualify for licenses and permits required by federal, state, and local regulations
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces
STAY IN THE GAME.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Equal Opportunity Employer
