What are the responsibilities and job description for the Lending Assistant position at PlainsCapital Bank?
The Lending Assistant supports loan officers in an administrative capacity within a highly engaged, high service environment. Provides administrative support requiring knowledge of lending operations and procedures. Responsible for servicing clients promptly and professionally in addition to the processing and handling of any functions related to loan activities. Facilitates monetary requests (advances, payments, transfers, overdrafts, deposits, etc). Assists clients regarding loan and demand deposit related matters.
- High school diploma, general education degree (GED) or equivalent required
- 1 to 3 years of experience in related field of expertise. Familiarity with loan documentation a plus.
- Excellent verbal, written and interpersonal communication skills.
- Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system.
- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
- Provides administrative support for loan officers and/or a lending unit:
- Generates various reports and monitors activity within a designated loan portfolio;
- Reviews officer exception reports and resolves exceptions in a timely manner;
- Assists officer in processing daily overdraft/NSF decisions;
- Reviews past due reports with officer, notates any updates. Assists with client past due contacts/notifications when appropriate;
- Coordinates meetings between officer, clients, other Bank departments. Makes travel arrangements as necessary;
- Prepares and submits expense reports; ensures reimbursements are processed accurately.
- Prepares and maintains accurate customer loan files and correspondence.
- Facilitates transactions and other customer account maintenance requests such as loan payments, wire transfers, deposits, address changes; engages retail banking representatives and other departments when appropriate.
- Assists customers with account inquiries and basic loan documentation questions/requests.
- Coordinates with loan officer, borrower, and Loan Operations to ensure loan files are accurate and complete. Works with appropriate parties to collect required documentation and resolve deficiencies within a loan file.
- Provides financial documents (tax returns, cash flow statements, etc.) to Credit Analysts as loan moves into underwriting. Requests documentation from borrower when necessary.
- Reviews inspection reports and works with Loan Operations and officer to ensure inspections are scheduled and completed as required.
- General office support including; receptionist relief, notarizing documents, ordering supplies and fax/copy/scan duties.
- Greets customers, ascertains nature of business, assists when appropriate, or conducts visitors to the appropriate person.
- Other duties as required.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
