What are the responsibilities and job description for the Customer Service Representative position at Plan B Auto Body?
Plan B Auto Body, our family-owned collision repair facility in Goodlettsville, TN is currently looking for a customer service representative to add to our team. The ideal candidate will have collision industry experience. but we are willing to train the right candidate. This position requires exceptional customer service skills - if you are ready to take the next step in your career, please let us know!
Benefits Include:
- Paid Holidays
- Paid Vacation Days
- Paid Training
- More to be discussed at the time of the interview!
Characteristics Sought
- On-point organizational skills and attention to detail
- Friendly and outgoing personality
- Effective communication skills
- Willingness to learn, with ability to make more income as an Estimator.
- Ability to adapt and thrive in a fast-paced and ever-changing environment.
Essential Job Functions
- Handle incoming phone traffic; ensuring callers get to the appropriate person to assist them, assist in scheduling customer appointments, and updating customers on current repairs.
- Greet people that enter the office.
- Assist in preparing final billing.
- Enter invoices into accounting system.
- Manage rental car reservations.
- Assist in the final delivery of vehicles back to customers; walk them through the repairs and paperwork.
Job Type: Full-time
Benefits:
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Work Location: In person
