What are the responsibilities and job description for the Tier 1 Technical Support position at Plan Design Build?
Job Summary
We are seeking a dedicated and knowledgeable Technical Support professional to join our team. The ideal candidate will provide exceptional customer service while assisting users with technical issues related to hardware, software, and networking. This role requires strong communication skills and a solid understanding of various operating systems, including Windows and Mac OS. The Technical Support specialist will troubleshoot problems, resolve issues efficiently, and ensure customer satisfaction through effective support solutions.
Responsibilities
- Provide technical assistance and support for incoming queries related to computer hardware, software, and networking issues.
- Troubleshoot and resolve technical problems via phone, email, remote access or in person.
- Document all interactions in the ticketing system for tracking and reporting purposes.
- Assist customers with the installation and configuration of software applications.
- Maintain a strong understanding of firewall settings and computer management practices.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to improve processes and enhance service delivery.
- Stay updated on the latest technology trends and advancements to provide informed support.
- Setup user workstations onsite when needed.
- Troubleshoot conference rooms systems, like Zoom Rooms or Neat Rooms.
- Ability to stay calm under pressure.
Requirements
- Proficiency in Windows operating systems is required; familiarity with Mac OS is a plus.
- Strong customer service skills with a focus on providing excellent user experiences.
- Knowledge of computer networking principles and practices.
- Experience in computer hardware troubleshooting and repair.
- Ability to communicate complex technical information clearly to non-technical users.
- Familiarity with technical support tools for issue tracking is preferred.
- Strong problem-solving skills with attention to detail.
- Ability to work independently as well as part of a collaborative team environment.
Join us in delivering top-notch technical support while enhancing your skills in a dynamic work environment!
Job Type: Contract
Expected hours: 40 per week
Compensation Package:
- 1099 contract
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
Location:
- Scottsdale, AZ 85251 (Preferred)
Ability to Commute:
- Scottsdale, AZ 85251 (Required)
Work Location: Hybrid remote in Scottsdale, AZ 85251