What are the responsibilities and job description for the Account Manager position at Planes Companies?
The Company:
We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence.
The Role:
The Account Manager is responsible for managing accounts, projects, communications, and assigned coordinators. The Account Manager must demonstrate a clear understanding of accounts and project financials. The Account Manager is the primary point of contact for the client and their needs which includes but is not limited to handling escalations, maintaining the account inbox, and developing and maintaining relationships with the client. The Account Manager has oversight responsible for the operational function of the account and must work with the assigned team and department leadership to ensure effective execution.- Manage communication from initiation to project close out between client and assigned project teams
- Manage daily inbox, quote log, and all communications with clients and suppliers
- Work with estimating to ensure all quotes are completed by the deadlines
- Establish relationships with specified suppliers
- Compile and publish the annual specification book for TRG
- Work with stakeholders to ensure all client processes and expectations are met including customer onboarding and SOPs
- Manage project financials, scope, and schedule
- Responsible for overall communication and success of the project. Ensure all reports and logs are updated.
- Manage day to day activities for client, vendors, and entire project team as needed including quotes as needed
- Support quarterly business reviews in partnership with Sales
Qualifications:
- High school diploma or GED required.
- Minimum of 2 year(s) experience in a customer service or related position
- Excellent organizational skills
- Excellent communication skills
- Ability to work independently and complete assignments with minimal supervision.
- Strong Microsoft Office applications skills (Word, Excel, Outlook and Power Point).
- Customer service driven with the ability to meet customer needs in a timely fashion.
Pay & Benefits:
This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience. Benefits include:
- Pay: $60,000- $70,000 per year
- Health, dental, and vision insurance
- Life and disability insurance
- Accident, critical illness insurance
- 401k retirement plan
- Paid time off and paid holidays
Conditions:
- Full-time position. Generally Monday through Friday, first shift.
- Unassisted lift up to 35lbs.
- Inside average office environment with average noise levels.
At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.
Planes is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The company also prohibits harassment of applicants or employees based on any other protected categories. It is also the company’s policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Salary : $60,000 - $70,000
