Operations Support, Final Mile

The Company

We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence.

The Role

Operations Support plays a crucial role in providing administrative assistance to the Final Mile Planner and supporting day-to-day Final Mile operations. This role involves handling various tasks, including paperwork processing, customer service, and general office responsibilities to support excellent operational standards and a high level of customer satisfaction.

• Assist Planner in tracking, monitoring, and organizing all outbound and inbound paperwork related to Final Mile crews.
• Support paperwork compliance by auditing documents for accuracy, completeness, and compliance with company standards.
• Handle daily dispatch duties, including properly equipped Final Mile crews
• Serve as a liaison between the Planner and Billing Department, ensuring clean documentation is submitted for billing.
• Assist in managing cash receipts for the branch, making weekly/monthly deposits, and providing accurate accounting to the corporate office.
• Maintain an organized inventory of operational and sales forms, ordering supplies as needed.
• Provide support in the onboarding process for new employees, preparing and maintaining digital backup files for the Human Resource Department.
• Act as the primary point of contact for inbound Final Mile crews.
• Support the PQM process by demonstrating a commitment to measurability, evaluation, accountability, corrective action/training, and timely rewards.
• Qualifications:
• High School Diploma or G.E.D.
• Experience working in a fast-paced environment while maintaining attention to detail
• Interpersonal skills are essential, as working as a team is vital to maintaining an organized warehouse.
• Experience with Microsoft office programs.
• Typing and record-keeping skills necessary to provide accurate information for managers and supervisors regarding warehouse inventory
• Ability to problem solve quickly and prioritize daily tasks according to their importance.
• A customer service mentality is beneficial to ensure a positive customer experience by shipping items to a high standard.
  
  

Pay & Benefits

This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience. Benefits include:

• Competitive pay:
• Health, dental, and vision insurance
• Life and disability insurance
• Accident, critical illness insurance
• 401k retirement plan
• Paid time off and paid holidays
  
  

Conditions

• Full time, primarily Monday through Friday, overtime as necessary including nights and/or weekends.
• Ability to lift to 50 pounds repeatedly.
• Ability to maintain a high level of physicality for prolonged periods and work primarily standing
  
  

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.