What are the responsibilities and job description for the Conversion Technician position at Planet DDS?
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
The Conversion Technician is a key member of the Planet DDS team, responsible for executing data and image conversions for both trial/test and final/production. This role involves leveraging our data conversion tools, methodology, and processes to convert images and data from various external systems into our cloud-based solutions. The Conversion Technician will work closely with clients and internal teams to ensure accurate and efficient data conversions.
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
The Conversion Technician is a key member of the Planet DDS team, responsible for executing data and image conversions for both trial/test and final/production. This role involves leveraging our data conversion tools, methodology, and processes to convert images and data from various external systems into our cloud-based solutions. The Conversion Technician will work closely with clients and internal teams to ensure accurate and efficient data conversions.
- Working schedule: Tuesday - Saturday supporting EST hours (there will be occasional evening/weekend work). Fridays may require a later schedule: 12p - 8p EST
- This is a hybrid role (2x per week) in our Atlanta, GA office.
- Perform trial and final data and image conversion activities, including connecting to client environments, retrieving data, executing the conversion process, analyzing results, performing data validation, troubleshooting, and reporting results.
- Meet directly with clients to retrieve data, execute conversions, and address technical questions or troubleshooting.
- Understand and execute existing data conversion processes and tools.
- Monitor data throughput and loads, troubleshooting, and escalating issues when necessary.
- Perform integrity checks on data and images to ensure complete and accurate conversion results.
- Collaborate with the implementation team, development team, and clients to meet business requirements and product needs.
- Other duties as assigned.
- Strong communication skills, both written and verbal, with experience working directly with clients.
- 2-4 years of data management experience or equivalent experience.
- Ability to view and understand database tables and execute basic SQL queries.
- Excellent problem-solving and analytical skills.
- Excellent time management skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Ability to perform data analysis to identify data quality issues, inconsistencies, and patterns.
- Bachelor's Degree in a relevant major or equivalent work experience.
- Knowledge of the dental industry.
- Experience with imaging standards such as DICOM.
- SQL programming skills.
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
