What are the responsibilities and job description for the Quality Assurance Specialist position at Planet DDS?
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
The Quality Assurance Specialist (QAS) reviews customer conversions, evaluating the data for system readiness. Based on findings, the QAS provides feedback to internal teams and reviews any changes to remediate issues identified. After the customer reviews their data, the QAS continues to monitor and retest any issues as updates are completed. The QAS maintains all audit forms and works with the Conversion Operations Manager on processes, best practices, frequent findings, troubleshooting, and documentation. They will also complete trial data audits weekly and final data audits.
Working schedules:
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
The Quality Assurance Specialist (QAS) reviews customer conversions, evaluating the data for system readiness. Based on findings, the QAS provides feedback to internal teams and reviews any changes to remediate issues identified. After the customer reviews their data, the QAS continues to monitor and retest any issues as updates are completed. The QAS maintains all audit forms and works with the Conversion Operations Manager on processes, best practices, frequent findings, troubleshooting, and documentation. They will also complete trial data audits weekly and final data audits.
Working schedules:
- Opening: Tuesday - Saturday supporting EST hours (with occasional evening/weekend work).
- Opening: Monday- Friday supporting EST hours (with occasional evening/weekend work).
- This is a hybrid role (2x per week) in our Atlanta, GA office.
- Verify new systems are fully functional for customers to launch on our products
- Audit client trial and final data conversions.
- Organize and house documentation needed to complete audits.
- Provide knowledgeable input on conversion processes.
- Work with various teams to provide excellent internal and customer experience.
- Identify areas of improvement regarding the processing of conversion data.
- Attend internal and customer meetings with a focus on growing relationships with implementation and conversion teams.
- Assist with data extracts from customer Practice Management Systems.
- Analyze data to identify, document and escalate potential issues.
- Other duties as assigned.
- 2-4 years of relevant experience in a quality assurance role and/or experience in a dental software management industry.
- Understanding of conversion process and quality assurance audit procedures.
- Highly organized with excellent attention to details
- Strong collaboration and communication skills
- Excellent time management skills to support concurrent projects
- Basic SQL skills are beneficial
- Experience with Excel, Outlook, Jira, and remote access tools are beneficial.
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
