What are the responsibilities and job description for the Team Lead position at Planet Fitness - Baseline Fitness?
Job Details
Job Location: Siegen - SG - Baton Rouge, LA
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Customer Service
Description
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.
Essential Duties and Responsibilities
- Consistently assist in recruiting, hiring, training, and developing staff.
- Assist in member service oversight, ensuring all staff are providing great customer experience.
- Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
- Assist with team member management and provide backup support to the Club Manager as needed.
- Help create and maintain a positive image of the club.
- Ensure prompt opening/closing of the gym when the Club Manager is out.
- Assist in preparation of schedule and coverage of shifts as needed.
- Supervise all team members in the Club Managers’ absence.
- Assist in coaching and counseling performance to help achieve company standards.
- Assist in implementation and adherence to all company policies and procedures.
- Assist overseeing cleanliness and appearance of gym.
- Ensuring team members are aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking reports as needed.
- Successful completion and demonstration of MIT training guide.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Qualifications
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
