Customer Service Representative (Full Time - Closing)

Customer Service Representative- Full Time Closing

Interested in fitness and wellness?


Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Essential Duties and Responsibilities

• Greet members and provide exceptional customer service. Make members feel comfortable and welcome!
• Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.

Club Cleanliness and Maintenance

• Keep the front desk area and lobby clean and orderly.
• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds.
• Clean restroom and shower area and keep stocked.

Qualifications/Skills

• Positive friendly attitude
• Must be 18 years of age or older
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Problem-solving
• Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.

Physical Demands

• Visible continuous activity during the shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 50 lbs.
• Frequent climbing, balancing, kneeling, and crouching during the shift
• Frequent cleaning of equipment and facilities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.