What are the responsibilities and job description for the Future Opening: Assistant Manager position at Planet Fitness - Coastal VA?
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
- Are a team player who prides yourself on being punctual, reliable and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Are comfortable guiding and supporting team members to complete tasks.
- Act with integrity and show respect to everyone around you; act as a role model.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Quickly apply information you learned during the online and hands on training.
- Enjoy coaching and leading others to success.
- Can comfortably manage through conflict.
- Lead team members to complete assigned tasks in a safe and efficient manner.
- Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
- Assist in resolving employee concerns.
- Provide backup staffing support as needed.
- Manage inventory system for cleaning supplies.
- Ordering club supplies and retail product.
- Track KPI to identify areas of strengths and opportunities; game plan with club manager.
- Support the Club Manager with hiring and onboarding new team members.
- Assess and assist in emergency situations.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Ability to pass a background check
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Medical Insurance
- Vacation Pay
- Free Black Card Membership
- 401(K)
- Employee perks and discounts
- Engaging team-building competitions and social events
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Salary : $13
