What are the responsibilities and job description for the Member Services Representative "Front Desk" position at Planet Fitness - Excel Fitness?

Position : Member Services Representative - Front Desk

Reports to : General Manager (GM) / Assistant Manager (AM) / Shift Lead

Department : Operations

Purpose : Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities :

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Ensure that all proper training has been completed in order to operate safely and efficiently.
Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Process and Review Daily Club Activity Paperwork and file in appropriate folders.
Audit and Balance Cash Drawers on a daily basis.
Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
Adhere to company’s policies and guidelines and address any minor infractions.
Provide a safe and secure environment for all members
Communicate with members and a create a high level of customer service.
Stocking all retail and promotional items for following shift.
Perform daily club inspections, complete assigned cleaning sections.
Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
Staying up to date on all required certifications and training courses.
Communicating with, promoting, touring, and assisting prospects and potential members
Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
Ensuring Facility complies with all state and federal laws and insurance requirements
Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications :

Must be at least 18 years of age or older.

HS diploma or equivalent required.

Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

Great communication skills with internal and external customers.

Must be team oriented, motivated and well organized.

Benefits & Perks :

Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

Every Team Player receives a FREE Planet Fitness Black Card Membership

Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details :

Work Environment : This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work : This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.

EEO Statement : Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Member Services Representative "Front Desk"

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