What are the responsibilities and job description for the Member Services Representative Sub position at Planet Fitness - Excel Fitness?
Job Description
Job Description
Looking to pick up extra hours? Join our team!
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience by filling in for available shifts when needed.
- Responsibilities include :
- Be on call to assist with shift coverage, as needed
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications / Requirements
Physical Demands
Benefits & Perks
What are you waiting for? APPLY TODAY!
Salary : $100,000
