Receptionist

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Purpose: The Receptionist serves as the face of Excel Fitness, creating a welcoming and professional environment while ensuring seamless daily office operations. This role is responsible for providing a wide range of exceptional administrative support, managing front desk responsibilities, and facilitating clear communications across the organization. By maintaining organization, efficiency, and a high stand of customer service, the Receptionist plays a key role in supporting daily office operations to ensure a smooth and efficient workflow and fostering a positive company culture.

Duties and Responsibilities:

• Visitor Management: Greet and monitor visitors, answer and direct phone calls
• Manage office supplies inventory and place orders as necessary
• Mail Handling Support: Receive and sort incoming mail and deliveries. Manage and assist in preparing outgoing shipments.
• Assist with office layout planning and office moves.
• Identify opportunities for process and office management improvements, and design and implement new systems
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Qualifications:

• High School diploma or equivalent required. Associate’s degree preferred. Equivalent related work experience or combination of experience and education may be considered in lieu of Associate's degree.
• 2-4 years of experience in an administrative/office management role or equivalent customer-facing role with prior experience in high standard client interaction.
• Excellent customer service, interpersonal, and communication skills in writing, in person, and over the phone.
• Must have exceptional attention to detail.
• Strong judgment and decision-making ability.
• Must be a self-starter with effective time management skills and the ability to meet deadlines.
• Strong organizational and time management skills, and ability to prioritize.
• Ability to convey information to internal and external customers in a clear, focused, and concise manner.
• Ability to maintain confidentiality.
• Strong proficiency in MS Office products – Word, Excel, Teams and Outlook.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

Regularly required to talk and hear.

Frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Occasionally required to climb, balance, stoop, kneel, crouch or crawl.

Must frequently lift and move up to 15 pounds and occasionally lift and move objects up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, non-exempt position. nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Standard workdays and hours are Monday through Friday, between 8:00 a.m. and 5:00 p.m. This position may work outside of normal business hours, including evenings and weekends.

Travel: No travel expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.