What are the responsibilities and job description for the Member Services Representative - Closer position at Planet Fitness - Gainesville, FL?
Job Description
Job Description
Benefits :
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Wellness resources
Training & development
Job Summary
The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to : Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.
Essential Duties and Responsibilities
Provide exceptional customer service excellence
Greet members, prospective members, and guests
Consistent and proficient execution of all front desk related activities including :
Operate phones in a friendly manner and assist callers with a variety of questions
Respond to member questions and concerns and resolve in a timely and professional manner
Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
Member account management including but not limited to : enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
Conduct club tours for prospective members
Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
Ensure effective operation and security of the club membership, policy, and property
Qualifications / Requirements
18 years of age or older with High School diploma / GED equivalent
Honesty and integrity
Punctual and reliable
Upbeat, can do attitude
Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
Strong listener : ability to empathize, problem solve, and uphold club policy
Demonstrate diplomacy in all interactions while using appropriate behavior and language
Being coachable
Team player (effortlessly positive and professional with members and colleagues)
Preferences
Customer service and / or point-of-sale (POS) experience
Competitive, results driven individual with experience in fitness and / or sports
Passionate about fitness and health
Business administration and / or financial accounting acumen and / or interest
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