What are the responsibilities and job description for the Customer Service Advocate position at Planet Fitness, Inc.?
**About the Role**
The Member Services Representative will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members and guests.
Key responsibilities include greeting customers, addressing their inquiries and concerns, and ensuring overall satisfaction with our services.
Fitness Industry Knowledge
- Stay up-to-date on fitness industry trends and best practices
- Develop in-depth knowledge of our services and facilities
Communication Skills
- Excellent verbal and written communication skills are essential for this role
- Able to effectively interact with diverse groups of people
