What are the responsibilities and job description for the Assistant Manager position at Planet Fitness - Midwest Management Group?
Job Description
Job Description
Job Summary :
The Assistant General Manager is primarily responsible for managing the day-to-day club operations, ensuring that all performance and objectives are met in order to provide a Judgement Free member experience! You will assist in the hiring, firing, and training process for all club employees and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. You will also be responsible for ensuring financially successful club. This position will regularly direct all front desk personnel.
Reports to : General Manager
Essential Duties and Responsibilities :
Daily Staff Management Duties
Assist GM in creating staffing schedules with the assurance all shifts are regularly covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
Lead a team through systems and operations to achieve common goals.
Assist in preparation of all HR related forms in a timely manner.
Work with GM to resolve employees issues or concerns in a professional manner.
Assist GM in disciplinary / termination activities.
Provide backup support for any employee who is absent.
Uphold integrity and security of staff files and sensitive company documents at all times.
Be a brand ambassador by leading a Judgement Free lifestyle.
Responsible to assist GM in the training and development of staff to include providing day to day coaching of all staff.
Assist GM in pre-screening, hiring, firing, OnBoarding, and recruiting.
Customer Service / Front Desk Activities
Greet members and guests, provide exceptional customer service in a way that makes the members feel comfortable and welcomed.
Answer phones in a friendly manner.
Check members in, give tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the POS system.
Assist in emergency medical situations.
Uphold rules and policies in the facility.
Members Accounts
Utilize POS system to assist new membership cards, changes of address or billing or payment questions.
Properly submit refund requests.
Check members into fitness classes daily using DataTrak systems.
Create new memberships and guest accounts for members.
Club Cleanliness and Maintenance
Keep front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Ensure restrooms are clean, stocked and clutter free by following a cleaning schedule.
Accurate completion of daily and weekly cleaning responsibilities.
Oversee safety of employees, members and club. Report repairs in a timely manner.
Miscellaneous
Oversee the ordering of club supplies using a specific budget based on club requirements.
Track key performance indicators such as guest counts, cancels, info calls.
Manage marketing efforts by ensuring that staff is aware and trained on all promotions.
Assist in the completion of recorded info calls inspections.
Actively participate in growth and development opportunities.
Successfully partner with team members and senior leadership.
Qualifications / Requirements :
1 year of customer service experience, preferably in the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Current CPR Certification required.
High School Diploma / GED equivalent required.
Must be 18 years of age or older.
Must be available via phone during non-working hours.
Be a representative of the core value of Planet Fitness Mid-West at all times, by upholding the beliefs of Respect, Passion, Family, teamwork, Fun, Trust and Loyalty!
Must be willing to occasionally travel for training and to support other locations.
Job may require overtime, weekends, evenings and holidays; must be flexible.
Physical Demands :
Continual standing and walking during shifts
Continual talking in person or on the phone during shift
Must be able to lift up to 75lbs.
Will occasionally encounter toxic chemicals during shift.
Frequent climbing, balancing, kneeling and crouching during shift. Employee must never put themselves under equipment.
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