What are the responsibilities and job description for the WEEKDAY OPENER 5AM-1PM position at Planet Fitness - NJ/MA One World Fitness?
Job Summary
The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities including:
- Answer phones in a friendly manner and assist callers with various questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat attitude!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
